Return and Refund Policy

Thank you for shopping at Flexora. We are committed to offering high-quality products and excellent customer care. However, we understand that sometimes a return or exchange may be necessary. This policy explains the conditions under which returns, refunds, and exchanges are accepted. Please read carefully before completing your purchase.

1. Return Window

  • You may request a return within 30 days of receiving your order.
  • Returns are accepted for any reason, including change of mind, provided the item is unused, in its original packaging, and in resalable condition.

2. Eligibility & Conditions

Defective, Damaged, or Incorrect Items:

  • Must be reported within 24 hours of delivery.
  • Please provide clear photos when contacting us.
  • If approved, we will issue a prepaid return label.

Other Returns (Change of Mind, Wrong Size/Colour):

  • Customers are responsible for return shipping costs.
  • Items must be in original, unused condition with all tags and packaging intact.

Condition on Return:

  • Items returned used, damaged, or missing parts/packaging may be declined or refunded partially at our discretion.

3. How to Start a Return

a. Email us at hello@flexora-store.com with:

  • Your order number
  • Reason for the return
  • Photos (if defective, damaged, or incorrect)

b. Our team will review your request within 2 business days and provide instructions or a prepaid label (if eligible).

c. Unless we provide a prepaid label, please use a trackable shipping service and keep proof of postage.

4. Return Costs

  • Flexora covers return shipping only for defective/damaged/incorrect items reported within 24 hours.
  • For all other returns, customers cover the return postage.
  • Original shipping fees (if charged) are non-refundable unless the return is due to our error.

5. Refunds

  • Once your return is received and inspected, we’ll notify you of approval or denial.
  • Approved refunds are issued to your original payment method within 7 business days.
  • Depending on your bank/card provider, additional time may be required for funds to appear.
  • You will receive an email confirmation once your refund has been processed.

6. Exchanges

  • Exchanges are offered subject to availability.
  • If the requested item is unavailable, a refund will be issued instead.

7. Lost or Delayed Returns

  • If you use your own courier, Flexora is not responsible for lost parcels. Please use a trackable service and retain proof of postage.
  • If we provided a prepaid return label and the parcel is lost, we’ll liaise with the courier to resolve the issue.

8. Non-Returnable Items

  • Final sale or clearance items (unless faulty on arrival).
  • Products returned with missing parts, damage, or signs of installation/use.

9. Contact Us

For any questions or assistance with returns, please contact us at hello@flexora-store.com (Mon–Fri, 9 AM – 5 PM GMT+1)

Thank you for shopping with Flexora