Terms of Service

OVERVIEW

This website is operated by Flexora. Throughout the site, the terms “we”, “us” and “our” refer to Flexora. By accessing or using any part of this website or purchasing from us, you engage in our Service and agree to be bound by these Terms of Service (“Terms”).

These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors. Please read them carefully before using our site or services. If you do not agree with any part, you must not access the website or use our services.

We may update or change these Terms at any time by posting a revised version on our website. Your continued use of the website constitutes acceptance of the updated Terms.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority (18 in the UK), or that you are the age of majority and have given us permission to allow any minor dependents to use this site.

You agree not to use our products or services for any unlawful or unauthorised purposes, including but not limited to violating any applicable local, national, or international laws (such as copyright regulations).

You must not introduce harmful code, viruses, or other malicious software to the site.

Any breach of these terms may result in immediate suspension or termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time.

You acknowledge that any content you submit (excluding credit card information) may be transferred unencrypted over various networks and adapted to meet technical requirements. Credit card details are always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, the use of the Service, or access to the Service—including any contact information on the site—without our express written permission.

Section headings are for convenience only and do not limit or affect the meaning of the Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We strive to provide accurate and up-to-date information but cannot guarantee that all content is complete, current, or error-free. Materials are provided for general information only and should not be the sole basis for decisions without consulting more complete or timely sources.

Some information may be historical and provided for reference only. We may modify site content at any time but are under no obligation to update any information.

By using this site, you agree it is your responsibility to monitor changes.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change at any time without notice. We reserve the right to modify or discontinue any part of the Service—including product availability or website content—at our sole discretion and without notice. We are not liable to you or any third party for any price change, suspension, or discontinuation of the Service.

SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)

Some products or services may be available exclusively online through the website. These items may be offered in limited quantities and are eligible for return or exchange only in accordance with our Return & Refund Policy.

We make every effort to display product colours and images accurately. We cannot guarantee that your device’s display will be fully accurate.

We reserve the right (though not the obligation) to limit sales of our products or services to any person, geographic region, or jurisdiction, on a case-by-case basis. We may also limit the quantities of any products or services offered.

All product descriptions and prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for a product or service on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained will meet your expectations, nor that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. At our discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same account, the same payment card, and/or with the same billing and/or shipping address.

If we make a change to or cancel an order, we will attempt to notify you via the email, billing address, and/or phone number provided at checkout. We also reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by resellers, distributors, or unauthorised dealers.

You agree to provide current, complete, and accurate purchase and account information. You must promptly update your account and other details (including email address and payment information) so we can complete your transactions and contact you as needed.

For more information, please also review our Return & Refund Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we do not monitor or control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions and without endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure you are familiar with and approve the terms on which tools are provided by the relevant third-party providers.

We may also introduce new services, features, or tools in the future; such new features shall also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Some content, products, or services available via our Service may include materials from third parties.

Links on this site may direct you to external websites not operated by Flexora. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability for any third-party materials, products, services, or websites.

We are not liable for any harm or damages related to purchases, services, content, or other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and ensure you understand them before you engage in any transaction.

All questions, claims, or issues related to third-party products or services should be directed to the relevant third party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you submit creative ideas, suggestions, proposals, plans, or other materials (whether at our request—for example, contest entries—or without a request), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation; or (3) to respond.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our discretion to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable or that violates intellectual property or these Terms.

You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain unlawful, abusive, or obscene material, or any malware or viruses that could affect the operation of the Service. You must not use a false email address, impersonate any person, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for your submissions. We take no responsibility and assume no liability for content posted by you or any third party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your data.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time there may be information on our site or within the Service that contains typographical errors, inaccuracies, or omissions, including relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate, at any time and without prior notice (including after you have submitted your order).

Except as required by law, we undertake no obligation to update, amend, or clarify information in the Service or on any related website. Any refresh or update date should not be taken to indicate that all information has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions set out in these Terms, you are prohibited from using the website or its content for:
(a) any unlawful purpose; (b) soliciting others to perform or participate in unlawful acts; (c) violating any applicable laws or regulations; (d) infringing our intellectual property rights or those of others; (e) harassing, abusing, defaming, insulting, or discriminating; (f) submitting false or misleading information; (g) uploading viruses or malicious code; (h) collecting or tracking personal information without consent; (i) spamming, phishing, scraping, or crawling; (j) any obscene or immoral purpose; or (k) interfering with or circumventing the security features of the Service or related websites. We may terminate your use of the Service for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that results obtained from the Service will be accurate, reliable, or meet your expectations. The Service may be suspended or discontinued without notice.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. Except as expressly stated otherwise, all products and services provided through the Service are offered “as is” and “as available,” without any warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

To the fullest extent permitted by law, in no event shall Flexora, its directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any loss, claim, or damages of any kind (including without limitation indirect, incidental, punitive, special, or consequential damages; loss of profits, revenue, savings, data, or replacement costs) arising from your use of the Service or any products purchased through it, or for any other claim related in any way to your use of the Service or any product, even if advised of their possibility.

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Flexora, together with our parent company (if any), affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand (including reasonable legal fees) arising out of your breach of these Terms or your violation of any law or the rights of a third party.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed. The remaining provisions shall remain in full force and effect.

SECTION 16 – TERMINATION

Any obligations or liabilities incurred prior to the termination date shall survive termination.

These Terms remain in effect until terminated by either you or Flexora. You may terminate at any time by notifying us that you no longer wish to use the Services or by ceasing to use the website.

If, in our sole judgment, you violate any term or we suspect you have, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to the Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision shall not constitute a waiver.

These Terms, together with any policies or rules posted by us on this website or in connection with the Service, constitute the entire agreement and understanding between you and Flexora and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals (including prior versions of the Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms and any separate agreements under which we provide Services shall be governed by and construed in accordance with the laws of England and Wales. Your statutory rights under UK consumer law (including the Consumer Rights Act 2015) are not affected.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You may review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following any updates constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms should be sent to: hello@flexora-store.com